Get support

Pick the route that fits your request. Email gates all four routes today; in-app ticket form arrives with accounts.

Security disclosure
Report a vulnerability in dokima.dev, the scanner, the API, the badge endpoint, the CLI, or our infrastructure.
Response target: 24 hour automated acknowledgement; human triage within 1 to 3 business days
Open mail to ops@themalwarefiles.com
Billing
Charge disputes, refund requests, plan changes, VAT or tax invoices. Most billing self-serves through the Lemon Squeezy customer portal.
Response target: 48 business hours for paid customers
Open mail to ops@themalwarefiles.com
Score appeal
You believe a score is incorrect. Provide the model, the dimensions you're appealing, and supporting evidence.
Response target: 5 business days
Open mail to ops@themalwarefiles.com
General inquiry
Press, partnership, academic, job opportunity, methodology question, or anything else.
Response target: Best effort
Open mail to ops@themalwarefiles.com

Dokima is run by a single operator. Replies are best effort outside the targets above. For security reports follow our security policy (RFC 9116). Status of any incidents lands on the status page when one is live.